Information for New Clients

If you have a question you wish to see answered here that is not listed below, please contact us via telephone at 416.537.2455 or send us an email.

How do I become a primary health care client at Parkdale Community Health Centre?

You can become a primary health care client if:

  • You live in the area bounded by Bloor to the north, Lakeshore to the south, Dovercourt to the east and Parkside to the west.
  • There are available openings for new clients.

We are not able to register individuals for primary health care services who:

  • Are visitors or a tourists.
  • Are over 32 weeks pregnant.
  • Already have a primary health care provider elsewhere.
  • Live out of catchment.

In order to apply for services, you will be required to:

  • Fill out an application form. Download an application form here.
  • Bring proof of address with your name on it (unless you are homeless). Acceptable proof of address includes a current bill such as telephone or hydro or a lease agreement.

Once your application is reviewed and accepted, you will be asked to fill out a registration form and then will be booked for a meet and greet appointment with one of our nurse practitioners or physicians.

I don’t have health insurance, can I still receive care?

Parkdale Community Health Centre provides care to people who do not have health insurance. For more information, please call us at 416.537.2455 or ask our Medical Secretaries.

What is a primary care provider?

When you first register at the Centre you will be assigned to a primary provider. This could be a Doctor or a Nurse Practitioner, and s/he will be the main person looking after you. There may, however, be times when your primary health care provider is not available. In these cases, you will see someone else on a temporary basis.

Whenever possible, you will see the same provider for all your visits. This will help you develop a relationship with your service provider over time, ensuring s/he is in the best position to help you.

What is a Nurse Practitioner?

Nurse practitioners are primary health care providers who diagnose and treat illnesses, order tests, and prescribe certain medications.

How do I book an appointment?

An appointment is required for all services. Please call 416.537.2455, extension 222, to verify, book, reschedule, or cancel an appointment. You can also drop by our booking desk on the second floor at our main location (1229 Queen St W).

The length of your appointment depends on the reason for your visit. It is very important that you tell the Medical Secretaries why you would like an appointment so they can book the appropriate time.

When should I arrive for my appointment?

Please arrive on time for your scheduled appointment and please check in with second floor reception so your health care provider knows you have arrived.

We do our best to ensure you are seen in a timely fashion; however, in some circumstances things happen beyond our control and you might be asked to wait. We appreciate your patience.

What if I am late for my appointment?

If you are late for your appointment you may be asked to reschedule. Please check with the Medical Secretaries.

What if I need to cancel my appointment?

If you cannot make your appointment, please cancel at least 24 hours ahead of time so that we can give your appointment time to someone else.

What if I have an urgent problem?

Urgent problems may be seen on the same or next day, pending availability. If you have an urgent problem and would like to book an appointment, please call us during regular business hours and staff will triage the issue over the telephone.

We have an on call service available after hours. If the Centre is closed and you feel you cannot wait until the next day, please leave a message with the on call service by calling our main line at 416.537.2455 and a physician will call you back to follow up.

What if I am experiencing a medical emergency?

If you are experiencing a medical emergency, please call 911 or proceed to your nearest emergency department.

Do you offer drop-in appointments?

Appointments are required for all services during the week from Monday to Friday.

We offer a Saturday drop-in for urgent care only from 10:00AM-12:00PM. Limited spaces are available for registered clients only. We cannot guarantee that you will be seen.

Do I need to book an appointment to discuss test results?

You will be contacted in the event of an abnormal test result. If your test results are normal, you will not be contacted.  If you wish to discuss your results, please contact us.

My medication needs to be renewed. What should I do?

Long-term medications should be renewed by your primary care provider.  This ensures proper monitoring of side effects and chronic illnesses.  Please monitor your medications and contact our clinic to book an appointment with your primary provider when you are starting to run low. If you run out of a medication before your scheduled appointment, contact your pharmacy.

What if my contact information changes?

If your contact information changes, please contact us as soon as possible to update your records.

What if I move outside of your catchment area?

We provide programs and services to individuals living in our catchment area (please refer to the map). If you move outside the catchment area, you will be required to transfer your care to another primary care provider or a Community Health Centre in your neighborhood.

Do you do home visits?

We are able to do limited number of home visits to clients who are homebound.